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Q & A's

Can I bring in items to consign?

We are a very small shop that focuses on bringing in clothing from out of the area.  Sadly we don't have the space to offer any local consignment or resale options but should you have something stellar that you think we'd love, you can always email us photos at hello@viceresale.com and we will respond within 2 business days.

What is your return policy?

We want you to be entirely satisfied with everything you purchase from VICE!  Although all sales are final, we will always do what we can to make sure whatever you purchase is exactly what you want.  There are no returns, exchanges, or refunds.  We carefully review each piece to ensure you know what you are getting.  Within each listing any flaws will be noted to avoid any surprises.   All of our handbags go through a multi-step process to ensure authenticity. Should you have validated proof your bag is not 100% authentic, or that an item you purchased had an undisclosed flaw, you may return for a full refund within 7 days of purchase, so long as tags are attached and items is in same condition as when purchased.

Authentic?

We authenticate every item we sell.  Our expert authenticators put a lot of effort into ensuring our items are not only in beautiful condition but are exactly what they say they are!  Quality and authenticity are just as important to us as the name on the piece.  If you purchase a handbag from us and have validated concern your item is not 100% authentic, you may return it within 7 days of receipt for a prompt refund, so long as tags are attached and the bag is in the same condition as when purchased.

What sizes do you offer?

We try to keep a vast range of sizes in stock so everyone can find something.  Generally our sizes range from 0 to 14.

Will you find me the perfect dress?

If you have something specific in mind, we would LOVE to help you find it.  You can always let us know in-store or drop us an email at hello@viceresale.com